Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Affected products
Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.
OTRS AG OTRS
Default version status: unaffected
8.0.xaffected2023.xaffected2024.x to ≤ 2024.4.xaffected