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CVE PROGRAM SOURCE RECORD5.2 Medium

CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

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Status
Published
Published
Updated
Assigning organization
OTRS

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Affected products

Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.

OTRS AG OTRS

Default version status: unaffected

  • 8.0.xaffected
  • 2023.xaffected
  • 2024.x to ≤ 2024.4.xaffected

References