{"id":"CVE-2024-23794","state":"PUBLISHED","title":"Agents are able to lock the ticket without the \"Owner\" permission","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n","publishedAt":"2024-07-15T07:14:09.557Z","updatedAt":"2024-08-01T23:13:07.432Z","severity":{"score":5.2,"label":"Medium","version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","source":"OTRS"},"assigner":"OTRS","products":["OTRS AG OTRS"],"affected":[{"vendor":"OTRS AG","product":"OTRS","defaultStatus":"unaffected","versions":[{"version":"8.0.x","status":"affected"},{"version":"2023.x","status":"affected"},{"version":"2024.x","status":"affected","lessThanOrEqual":"2024.4.x","versionType":"Patch"}],"modules":["inline editing"]}],"references":["https://otrs.com/release-notes/otrs-security-advisory-2024-06/"],"weaknesses":["CWE-266"],"ingestedAt":"2026-10-29T20:06:59.846Z","source":{"repository":"CVEProject/cvelistV5","path":"cves/2024/23xxx/CVE-2024-23794.json","commit":"556c9d3a8cd17e218bb8e452ba7cd619a384ff47"},"raw":{"dataType":"CVE_RECORD","dataVersion":"5.1","cveMetadata":{"cveId":"CVE-2024-23794","state":"PUBLISHED","datePublished":"2024-07-15T07:14:09.557Z","dateUpdated":"2024-08-01T23:13:07.432Z","assignerShortName":"OTRS","assignerOrgId":"2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8","dateReserved":"2024-01-22T10:32:00.705Z"},"containers":{"cna":{"title":"Agents are able to lock the ticket without the \"Owner\" permission","descriptions":[{"lang":"en","value":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n"}],"affected":[{"vendor":"OTRS AG","product":"OTRS","defaultStatus":"unaffected","versions":[{"version":"8.0.x","status":"affected"},{"version":"2023.x","status":"affected"},{"version":"2024.x","status":"affected","lessThanOrEqual":"2024.4.x","versionType":"Patch"}],"modules":["inline editing"]}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-06/"}],"metrics":[{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":5.2,"baseSeverity":"MEDIUM","confidentialityImpact":"HIGH","integrityImpact":"LOW","privilegesRequired":"HIGH","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","version":"3.1"},"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}]}],"problemTypes":[{"descriptions":[{"cweId":"CWE-266","description":"CWE-266 Incorrect Privilege Assignment","lang":"en","type":"CWE"}]}],"providerMetadata":{"shortName":"OTRS","orgId":"2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8","dateUpdated":"2024-07-15T10:41:01.694Z"},"configurations":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)<br><h2><br></h2><br>"}],"value":"The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)\n\n"}],"datePublic":"2024-07-15T07:00:00.000Z","impacts":[{"capecId":"CAPEC-233","descriptions":[{"lang":"en","value":"CAPEC-233 Privilege Escalation"}]}],"solutions":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"Update to OTRS 2024.5.2<br>"}],"value":"Update to OTRS 2024.5.2\n"}],"source":{"advisory":"OSA-2024-06","defect":["Issue#2409","Ticket#2024042342000433"],"discovery":"USER"},"workarounds":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck<br>"}],"value":"deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck\n"}],"x_generator":{"engine":"Vulnogram 0.1.0-dev"}},"adp":[{"title":"CISA ADP Vulnrichment","metrics":[{"other":{"type":"ssvc","content":{"timestamp":"2024-07-16T14:46:31.889829Z","id":"CVE-2024-23794","options":[{"Exploitation":"none"},{"Automatable":"no"},{"Technical Impact":"partial"}],"role":"CISA Coordinator","version":"2.0.3"}}}],"providerMetadata":{"shortName":"CISA-ADP","orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","dateUpdated":"2024-07-17T14:27:36.468Z"}},{"title":"CVE Program Container","references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-06/","tags":["x_transferred"]}],"providerMetadata":{"shortName":"CVE","orgId":"af854a3a-2127-422b-91ae-364da2661108","dateUpdated":"2024-08-01T23:13:07.432Z"}}]}}}