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CVE PROGRAM SOURCE RECORD5.7 Medium

CVE-2026-48189

Bypass DedicatedAgentToCustomerGroups Setting

Description

An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Affected products

Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.

OTRS AG OTRS

Default version status: affected

  • 7.0.xaffected
  • 8.0.xaffected
  • 2023.xaffected
  • 2024.xaffected
  • 2025.xaffected
  • 2026.x to ≤ 2026.3.xaffected

References