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CVE PROGRAM SOURCE RECORD5.9 Medium

CVE-2026-40592

FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.

Affected products

Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.

freescout-help-desk freescout

  • < 1.8.214affected

References