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CVE PROGRAM SOURCE RECORD9.3 Critical

CVE-2025-12420

Unauthenticated Privilege Escalation in ServiceNow AI Platform

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Status
Published
Published
Updated
Assigning organization
SN

Description

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Affected products

Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.

ServiceNow Now Assist AI Agents

Default version status: unaffected

  • 5.0.26 to ≤ 5.1.17affected
  • 5.0.26 to ≤ 5.2.18affected

ServiceNow Virtual Agent API

Default version status: unaffected

  • 0 to < 3.15.2affected
  • 0 to < 4.0.4affected

References