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CVE PROGRAM SOURCE RECORD3.5 Low

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

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Status
Published
Published
Updated
Assigning organization
OTRS

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected products

Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.

OTRS AG OTRS

  • 8.0.x to ≤ 8.0.16affected

References