Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Affected products
Version statuses are supplied by the assigning organization. Consult the original record for detailed ranges and platform conditions.
n/a n/a
n/aaffected
References
- https://www.otrs.com/category/release-and-security-notes-en/ ↗
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html ↗
- https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/ ↗
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html ↗
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html ↗
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html ↗
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html ↗