{"id":"CVE-2026-111676","state":"PUBLISHED","title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","publishedAt":"2026-10-16T17:39:35.960Z","updatedAt":"2026-10-16T21:17:46.687Z","severity":{"score":5.3,"label":"Medium","version":"4.0","vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","source":"VulnCheck"},"assigner":"VulnCheck","products":["faveosuite faveo-helpdesk"],"affected":[{"vendor":"faveosuite","product":"faveo-helpdesk","packageURL":"pkg:github/faveosuite/faveo-helpdesk","defaultStatus":"unaffected","versions":[{"version":"0","status":"affected","lessThanOrEqual":"2.0.3","versionType":"custom"}],"repo":"https://github.com/faveosuite/faveo-helpdesk"}],"references":["https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor","https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374","https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350","https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint"],"weaknesses":["CWE-639"],"ingestedAt":"2026-10-29T20:10:33.477Z","source":{"repository":"CVEProject/cvelistV5","path":"cves/2026/111xxx/CVE-2026-111676.json","commit":"556c9d3a8cd17e218bb8e452ba7cd619a384ff47"},"raw":{"dataType":"CVE_RECORD","dataVersion":"5.2","cveMetadata":{"cveId":"CVE-2026-111676","state":"PUBLISHED","datePublished":"2026-10-16T17:39:35.960Z","dateUpdated":"2026-10-16T21:17:46.687Z","assignerShortName":"VulnCheck","assignerOrgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","dateReserved":"2026-10-16T14:31:18.420Z"},"containers":{"cna":{"title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","descriptions":[{"lang":"en","value":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes."}],"affected":[{"vendor":"faveosuite","product":"faveo-helpdesk","packageURL":"pkg:github/faveosuite/faveo-helpdesk","defaultStatus":"unaffected","versions":[{"version":"0","status":"affected","lessThanOrEqual":"2.0.3","versionType":"custom"}],"repo":"https://github.com/faveosuite/faveo-helpdesk"}],"references":[{"url":"https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor","tags":["third-party-advisory"]},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374","tags":["technical-description"]},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350","tags":["technical-description"]},{"url":"https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint","name":"VulnCheck Advisory: Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","tags":["third-party-advisory"]}],"metrics":[{"format":"CVSS","cvssV4_0":{"version":"4.0","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","attackVector":"NETWORK","attackComplexity":"LOW","attackRequirements":"NONE","privilegesRequired":"LOW","userInteraction":"NONE","vulnConfidentialityImpact":"LOW","vulnIntegrityImpact":"NONE","vulnAvailabilityImpact":"NONE","subConfidentialityImpact":"NONE","subIntegrityImpact":"NONE","subAvailabilityImpact":"NONE","baseScore":5.3,"baseSeverity":"MEDIUM"}},{"format":"CVSS","cvssV3_1":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"LOW","integrityImpact":"NONE","availabilityImpact":"NONE","baseScore":4.3,"baseSeverity":"MEDIUM"}}],"problemTypes":[{"descriptions":[{"cweId":"CWE-639","lang":"en","description":"Authorization Bypass Through User-Controlled Key","type":"CWE"}]}],"providerMetadata":{"shortName":"VulnCheck","orgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","dateUpdated":"2026-10-16T17:39:35.960Z"},"datePublic":"2026-10-15T00:00:00.000Z","cpeApplicability":[{"nodes":[{"operator":"OR","negate":false,"cpeMatch":[{"vulnerable":true,"criteria":"cpe:2.3:a:ladybirdweb:faveo_helpdesk:*:*:*:*:*:*:*:*","versionEndIncluding":"2.0.3"}]}]}],"credits":[{"lang":"en","value":"hieuPenguinnn","type":"finder"}],"x_generator":{"engine":"vulncheck-endgame"}},"adp":[{"title":"CISA ADP Vulnrichment","metrics":[{"other":{"type":"ssvc","content":{"timestamp":"2026-10-16T19:34:11.762872Z","id":"CVE-2026-111676","options":[{"Exploitation":"none"},{"Automatable":"no"},{"Technical Impact":"partial"}],"role":"CISA Coordinator","version":"2.0.3"}}}],"providerMetadata":{"shortName":"CISA-ADP","orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","dateUpdated":"2026-10-16T21:17:46.687Z"}}]}}}