{"id":"CVE-2024-12171","state":"PUBLISHED","title":"ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation","description":"The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","publishedAt":"2025-02-01T03:21:13.218Z","updatedAt":"2026-04-08T17:23:37.349Z","severity":{"score":8.8,"label":"High","version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","source":"Wordfence"},"assigner":"Wordfence","products":["elextensions ELEX WordPress HelpDesk & Customer Ticketing System"],"affected":[{"vendor":"elextensions","product":"ELEX WordPress HelpDesk & Customer Ticketing System","defaultStatus":"unaffected","versions":[{"version":"0","status":"affected","lessThanOrEqual":"3.2.6","versionType":"semver"}]}],"references":["https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve","https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php","https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail="],"weaknesses":["CWE-862"],"ingestedAt":"2026-10-29T20:06:50.777Z","source":{"repository":"CVEProject/cvelistV5","path":"cves/2024/12xxx/CVE-2024-12171.json","commit":"556c9d3a8cd17e218bb8e452ba7cd619a384ff47"},"raw":{"dataType":"CVE_RECORD","dataVersion":"5.2","cveMetadata":{"cveId":"CVE-2024-12171","state":"PUBLISHED","datePublished":"2025-02-01T03:21:13.218Z","dateUpdated":"2026-04-08T17:23:37.349Z","assignerShortName":"Wordfence","assignerOrgId":"b15e7b5b-3da4-40ae-a43c-f7aa60e62599","dateReserved":"2024-12-04T15:08:43.572Z"},"containers":{"cna":{"title":"ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation","descriptions":[{"lang":"en","value":"The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts."}],"affected":[{"vendor":"elextensions","product":"ELEX WordPress HelpDesk & Customer Ticketing System","defaultStatus":"unaffected","versions":[{"version":"0","status":"affected","lessThanOrEqual":"3.2.6","versionType":"semver"}]}],"references":[{"url":"https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve"},{"url":"https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php"},{"url":"https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail="}],"metrics":[{"cvssV3_1":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","baseScore":8.8,"baseSeverity":"HIGH"}}],"problemTypes":[{"descriptions":[{"cweId":"CWE-862","lang":"en","description":"CWE-862 Missing Authorization","type":"CWE"}]}],"providerMetadata":{"shortName":"Wordfence","orgId":"b15e7b5b-3da4-40ae-a43c-f7aa60e62599","dateUpdated":"2026-04-08T17:23:37.349Z"},"credits":[{"lang":"en","type":"finder","value":"Thanh Nam Tran"}],"timeline":[{"time":"2025-01-31T00:00:00.000Z","lang":"en","value":"Disclosed"}]},"adp":[{"title":"CISA ADP Vulnrichment","metrics":[{"other":{"type":"ssvc","content":{"timestamp":"2025-02-03T16:22:41.311463Z","id":"CVE-2024-12171","options":[{"Exploitation":"none"},{"Automatable":"no"},{"Technical Impact":"total"}],"role":"CISA Coordinator","version":"2.0.3"}}}],"providerMetadata":{"shortName":"CISA-ADP","orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","dateUpdated":"2025-02-03T16:38:13.298Z"}}]}}}