{"id":"CVE-2017-9324","state":"PUBLISHED","title":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a b","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","publishedAt":"2017-06-12T06:00:00.000Z","updatedAt":"2024-08-05T17:02:44.335Z","severity":null,"assigner":"mitre","products":["n/a n/a"],"affected":[{"vendor":"n/a","product":"n/a","versions":[{"version":"n/a","status":"affected"}]}],"references":["https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","http://www.debian.org/security/2017/dsa-3876","https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"],"weaknesses":[],"ingestedAt":"2026-10-29T19:44:00.786Z","source":{"repository":"CVEProject/cvelistV5","path":"cves/2017/9xxx/CVE-2017-9324.json","commit":"556c9d3a8cd17e218bb8e452ba7cd619a384ff47"},"raw":{"dataType":"CVE_RECORD","dataVersion":"5.1","cveMetadata":{"cveId":"CVE-2017-9324","state":"PUBLISHED","datePublished":"2017-06-12T06:00:00.000Z","dateUpdated":"2024-08-05T17:02:44.335Z","assignerShortName":"mitre","assignerOrgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca","dateReserved":"2017-05-30T00:00:00.000Z"},"containers":{"cna":{"descriptions":[{"lang":"en","value":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."}],"affected":[{"vendor":"n/a","product":"n/a","versions":[{"version":"n/a","status":"affected"}]}],"references":[{"url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","tags":["x_refsource_MISC"]},{"url":"http://www.debian.org/security/2017/dsa-3876","name":"DSA-3876","tags":["vendor-advisory","x_refsource_DEBIAN"]},{"url":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html","tags":["x_refsource_MISC"]}],"problemTypes":[{"descriptions":[{"description":"n/a","lang":"en","type":"text"}]}],"providerMetadata":{"shortName":"mitre","dateUpdated":"2017-11-03T18:57:01.000Z","orgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca"},"datePublic":"2017-06-12T00:00:00.000Z","x_legacyV4Record":{"CVE_data_meta":{"ASSIGNER":"cve@mitre.org","ID":"CVE-2017-9324","STATE":"PUBLIC"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"n/a","version":{"version_data":[{"version_value":"n/a"}]}}]},"vendor_name":"n/a"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end."}]},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"n/a"}]}]},"references":{"reference_data":[{"name":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","refsource":"MISC","url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/"},{"name":"DSA-3876","refsource":"DEBIAN","url":"http://www.debian.org/security/2017/dsa-3876"},{"name":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html","refsource":"MISC","url":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"}]}}},"adp":[{"title":"CVE Program Container","references":[{"url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","tags":["x_refsource_MISC","x_transferred"]},{"url":"http://www.debian.org/security/2017/dsa-3876","name":"DSA-3876","tags":["vendor-advisory","x_refsource_DEBIAN","x_transferred"]},{"url":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html","tags":["x_refsource_MISC","x_transferred"]}],"providerMetadata":{"shortName":"CVE","orgId":"af854a3a-2127-422b-91ae-364da2661108","dateUpdated":"2024-08-05T17:02:44.335Z"}}]}}}