{"id":"CVE-2017-16854","state":"PUBLISHED","title":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search f","description":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","publishedAt":"2017-12-08T17:00:00.000Z","updatedAt":"2024-08-05T20:35:21.223Z","severity":null,"assigner":"mitre","products":["n/a n/a"],"affected":[{"vendor":"n/a","product":"n/a","versions":[{"version":"n/a","status":"affected"}]}],"references":["https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","https://www.debian.org/security/2017/dsa-4066","https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"],"weaknesses":[],"ingestedAt":"2026-10-29T19:43:25.795Z","source":{"repository":"CVEProject/cvelistV5","path":"cves/2017/16xxx/CVE-2017-16854.json","commit":"556c9d3a8cd17e218bb8e452ba7cd619a384ff47"},"raw":{"dataType":"CVE_RECORD","dataVersion":"5.1","cveMetadata":{"cveId":"CVE-2017-16854","state":"PUBLISHED","datePublished":"2017-12-08T17:00:00.000Z","dateUpdated":"2024-08-05T20:35:21.223Z","assignerShortName":"mitre","assignerOrgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca","dateReserved":"2017-11-16T00:00:00.000Z"},"containers":{"cna":{"descriptions":[{"lang":"en","value":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."}],"affected":[{"vendor":"n/a","product":"n/a","versions":[{"version":"n/a","status":"affected"}]}],"references":[{"url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","name":"[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update","tags":["mailing-list","x_refsource_MLIST"]},{"url":"https://www.debian.org/security/2017/dsa-4066","name":"DSA-4066","tags":["vendor-advisory","x_refsource_DEBIAN"]},{"url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","tags":["x_refsource_CONFIRM"]}],"problemTypes":[{"descriptions":[{"description":"n/a","lang":"en","type":"text"}]}],"providerMetadata":{"shortName":"mitre","dateUpdated":"2018-02-02T10:57:01.000Z","orgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca"},"datePublic":"2017-12-08T00:00:00.000Z","x_legacyV4Record":{"CVE_data_meta":{"ASSIGNER":"cve@mitre.org","ID":"CVE-2017-16854","STATE":"PUBLIC"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"n/a","version":{"version_data":[{"version_value":"n/a"}]}}]},"vendor_name":"n/a"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."}]},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"n/a"}]}]},"references":{"reference_data":[{"name":"[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update","refsource":"MLIST","url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"},{"name":"DSA-4066","refsource":"DEBIAN","url":"https://www.debian.org/security/2017/dsa-4066"},{"name":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","refsource":"CONFIRM","url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}]}}},"adp":[{"title":"CVE Program Container","references":[{"url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","name":"[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update","tags":["mailing-list","x_refsource_MLIST","x_transferred"]},{"url":"https://www.debian.org/security/2017/dsa-4066","name":"DSA-4066","tags":["vendor-advisory","x_refsource_DEBIAN","x_transferred"]},{"url":"https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","tags":["x_refsource_CONFIRM","x_transferred"]}],"providerMetadata":{"shortName":"CVE","orgId":"af854a3a-2127-422b-91ae-364da2661108","dateUpdated":"2024-08-05T20:35:21.223Z"}}]}}}